Common Questions
Start here for quick, practical answers.
Detailed policies remain available on their own pages.
Product instructions remain specific to each item.
Still need help? Email heqiang2025@homvane.com.
What does homvane offer?
Our collection includes furniture and home essentials.
Tables support everyday use and gathering.
Game tables serve recreational activities.
Bookcases and benches offer storage options.
Room dividers help organize shared spaces.
Bedding options include sheets and layered covers.
Outdoor categories include planters and garden furniture.
Garment bags support clothing organization for travel.
Check each listing for its exact contents.
How do I choose a size?
Use the individual product's listed dimensions.
Measure the intended space before ordering.
Check doorways for large furniture access.
Allow clearance for drawers and moving chairs.
Leave playing room around game tables.
Compare bedding dimensions with your mattress.
Check mattress depth for fitted sheets.
Check airline rules against actual bag dimensions.
Our guides explain these checks in detail.
When will my order ship?
Order processing takes one to three business days.
Dispatch is estimated within three to five business days.
Dispatch timing is measured from order placement.
The processing period is included in dispatch timing.
Do not add those two periods together.
Transit is estimated at seven to twelve business days.
Transit begins after the order is dispatched.
Delivery estimates are not guaranteed arrival dates.
Read Shipping & Delivery for delay procedures.
What does delivery cost?
Standard delivery costs fourteen U.S. dollars.
Orders of $158 or more receive free standard shipping.
The threshold uses merchandise value after discounts.
Taxes do not count toward the threshold.
Review shipping charges before submitting payment.
The current standard service is for U.S. orders.
Checkout confirms eligibility for the entered address.
Free shipping does not change the transit estimate.
No installation service is included in standard shipping.
Can I return an item?
Request a change-of-mind return within fourteen calendar days.
Count from the day after delivery.
Keep the item unused and in original condition.
Careful opening for inspection is permitted.
Keep included parts and suitable protective packaging.
Customers pay change-of-mind return shipping.
There is no restocking fee.
Return addresses are provided by email.
Read Returns & Refunds before sending anything back.
How are refunds handled?
Eligible returns are checked after receipt.
Refund processing takes three to seven business days.
Processing begins when the return reaches us.
The inspection is included in that processing period.
Refunds go to the original payment method.
Bank posting is a separate stage.
Allow an estimated three to seven additional business days.
Your bank controls the actual posting time.
Keep the refund confirmation for follow-up.
Can I cancel or exchange?
Send cancellation requests promptly by email.
Include the order number and purchase email.
Orders already dispatched follow the return process.
A request does not automatically cancel an order.
Wait for confirmation of the outcome.
Exchanges use a return-and-reorder process.
The original item follows the return policy.
The new order uses current availability and pricing.
Shipping-delay cancellation rights remain unaffected.
Where can I get product help?
Keep the supplied assembly instructions.
Check the parts list before assembly.
Send photos of missing or damaged components.
Stop using structurally damaged furniture.
Follow care labels for washing and drying.
Check safety guidance before wall mounting.
Do not assume accessories are included from photographs.
Ask about unclear details before purchasing.
We welcome practical questions about your home.