Returns & Refunds

From Our Store to Your Door

Returns & Refunds

Sometimes a piece is not the right fit.

Our return process keeps the next steps clear.

Request eligible returns within fourteen calendar days.

Start by emailing heqiang2025@homvane.com.

Your fourteen-day return window

  • Count fourteen calendar days from the day after delivery.
  • Submit your request within that period.
  • Eligible change-of-mind returns need no explanation.
  • Include the order number and item name.
  • Use the purchase email for identification.
  • For split deliveries, identify the item received.
  • The relevant item's delivery starts its request window.
  • Keep a copy of your timely request.
  • Statutory defect rights are separate from this window.

Return condition and packaging

  • Return change-of-mind items unused and in original condition.
  • Careful opening to inspect the item is permitted.
  • Do not assemble furniture before deciding to keep it.
  • Include all supplied parts and accessories.
  • Keep product labels attached where supplied.
  • Use original or equivalent protective packaging.
  • Do not return washed bedding as a change-of-mind return.
  • Do not return used travel bags as unused items.
  • Damage or defects follow the separate resolution process.

Request your return instructions

  • Email before shipping the item back.
  • State whether the issue concerns fit or condition.
  • Attach photographs for damage, defects, or incorrect items.
  • We provide the return address by email.
  • Do not use the parcel's sender address automatically.
  • The customer contact address is not a return warehouse.
  • Follow the written packing and routing instructions.
  • Keep the return shipping receipt.
  • Send us the return tracking details.

Costs and refund amounts

  • Customers pay shipping for change-of-mind returns.
  • There is no restocking fee.
  • Original shipping is not refunded for change-of-mind returns.
  • We do not retroactively charge free outbound shipping.
  • Eligible merchandise refunds use the amount actually paid.
  • Discounts are allocated to the returned items.
  • Associated refundable tax is included as required.
  • We cover reasonable return shipping for verified seller errors.
  • Contact us before paying for that return shipment.

Damage, defects, and incorrect items

  • Tell us promptly when you notice a problem.
  • Photograph the item and relevant packaging.
  • Keep identifying labels for review.
  • Stop using an item that appears unsafe.
  • Explain whether the damage affects normal use.
  • We review the issue before arranging the remedy.
  • Seller-caused issues are not treated as change-of-mind returns.
  • Original shipping attributable to a fully refunded faulty item is refunded.
  • Nothing here limits nonwaivable consumer remedies.

Refund processing: three to seven business days

  • Processing begins when the returned item reaches us.
  • Inspection is included within the processing period.
  • We process eligible refunds within three to seven business days.
  • Business days exclude weekends and U.S. federal holidays.
  • We send confirmation when the refund is issued.
  • Refunds return to the original payment method.
  • We do not require store credit instead of an eligible refund.
  • Any return-condition issue is explained in writing.
  • Unshipped cancellation refunds follow applicable prompt-refund rules.

Bank posting: a separate stage

  • Bank posting starts after the refund is issued.
  • Allow an estimated three to seven additional business days.
  • This estimate is separate from our processing period.
  • Your bank determines the actual posting time.
  • The estimate is not a bank-controlled guarantee.
  • Check the original payment account for the credit.
  • Keep the refund date and confirmation.
  • Ask your bank about an unposted issued refund.
  • Contact us for help locating the refund reference.

Exchanges and cancellations

  • Exchanges use a return-and-reorder process.
  • The original item must meet return conditions.
  • Choose the replacement through a new order.
  • New purchases use current prices and availability.
  • Request pre-dispatch cancellation promptly by email.
  • Submitting a request does not confirm cancellation.
  • Dispatched orders follow the return process.
  • This email route accepts electronic cancellation requests.
  • Delayed-dispatch cancellation rights remain separate and protected.