Payments & Billing
Know what you are paying before checkout.
Our U.S. storefront uses U.S. dollars.
Review the final total before submitting payment.
Billing questions are welcome at heqiang2025@homvane.com.
Prices and currency
- Product prices are shown in USD.
- Check the selected size and color.
- Review the number of units ordered.
- Set contents are defined by the product listing.
- Photographed decorative accessories are not automatically included.
- Use the checkout total for the final breakdown.
- Do not assume another country's currency applies.
- Your bank handles its own currency conversion.
- Bank conversion fees are not homvane charges.
Available payment methods
- Use methods displayed in the checkout.
- Do not rely on unlisted payment options.
- Follow the selected provider's payment steps.
- Complete requested authentication through that provider.
- Do not email payment card information.
- Never share a one-time payment code with support.
- Keep your payment confirmation.
- Check for the order confirmation separately.
- Contact us when payment and order records conflict.
Shipping and checkout totals
- Standard shipping costs $14 per order.
- Orders of $158 or more receive free standard shipping.
- The threshold uses merchandise value after discounts.
- Taxes do not count toward free shipping.
- Shipping appears before you complete the order.
- Review the address used for delivery.
- Correct quantities before submitting payment.
- Read Shipping & Delivery for timing.
- Keep the final order summary.
Taxes and discounts
- Applicable sales tax appears at checkout.
- The delivery address affects tax calculation.
- Review discounts before payment.
- Enter discount codes exactly as issued.
- Check the stated promotion conditions.
- Do not assume promotions combine automatically.
- Expired offers do not establish current prices.
- Refund calculations reflect discounts actually applied.
- Ask about unclear charges before ordering.
Payment authorization
- Your provider can display a pending authorization.
- A pending entry is different from a settled charge.
- Check the status with your payment provider.
- An authorization alone does not confirm dispatch.
- Retain the order confirmation for purchase details.
- Do not retry repeatedly without checking status.
- Repeated attempts can create multiple pending entries.
- Your provider controls release of unused authorizations.
- Email us if you cannot identify an order.
Declined or interrupted payments
- Check the card details entered at checkout.
- Confirm the billing address with your provider.
- Check whether additional authentication is required.
- Contact your bank about a declined transaction.
- Do not send us your security code.
- Check whether an order confirmation already arrived.
- Avoid placing a duplicate order accidentally.
- Save a nonsensitive error message for support.
- Use only the store's checkout for payment.
Refunds and account credits
- Eligible refunds use the original payment method.
- Return processing takes three to seven business days.
- That period begins when the return arrives.
- Inspection is included in the processing period.
- Bank posting is a separate stage.
- Allow an estimated three to seven additional business days.
- The actual posting time depends on your bank.
- Keep the issued-refund confirmation.
- Read Returns & Refunds for complete eligibility details.
Ask about a billing issue
- Email heqiang2025@homvane.com.
- Provide the order number.
- State the date and amount in question.
- Describe the issue without sharing full card details.
- Show only nonsensitive portions of relevant records.
- Keep your bank's contact information private where unnecessary.
- Tell your bank promptly about suspected unauthorized activity.
- Contacting us does not waive payment dispute rights.
- We will help review the relevant order record.