Help with Assembly & Parts
A good setup starts with the right information.
Keep your instructions and parts together.
Work carefully through each product-specific step.
Email heqiang2025@homvane.com when you need help.
Prepare your workspace
- Choose a clear, well-lit assembly area.
- Protect finished surfaces with a soft covering.
- Allow room around longer panels.
- Keep screws away from children and pets.
- Open packaging without cutting into the product.
- Keep labels and hardware packets.
- Have the specified tools ready.
- Arrange parts where they remain easy to identify.
- Do not start on an unstable surface.
Check the exact product
- Match the product name to your order.
- Find the model or SKU on labels.
- Check the size and color option.
- Use instructions for that exact model.
- Compare included cartons with shipment details.
- Do not use another model's hardware list.
- Keep the instruction version supplied with the item.
- Photograph any unclear label.
- Ask us before using conflicting instructions.
Count the parts
- Lay out panels before joining them.
- Compare shapes with the illustrated parts list.
- Count fasteners by type and length.
- Keep similar screws in separate groups.
- Look inside protective wrapping for small packets.
- Check all cartons before reporting missing parts.
- Note the label of each missing component.
- Avoid substituting a similar-looking fitting.
- Keep the parts list for correspondence.
Follow the assembly sequence
- Read ahead before tightening structural joints.
- Follow the specified orientation of each panel.
- Align holes before inserting fasteners.
- Use only the specified tightening method.
- Do not force misaligned connections.
- Avoid power tools unless instructions permit them.
- Use assistance for lifting heavy components.
- Check stability before adding weight.
- Complete required restraints before normal use.
Shelves, drawers, and moving parts
- Check shelf supports are fully seated.
- Follow drawer rail orientation carefully.
- Keep folding joints clear of fingers.
- Test moving parts gently after assembly.
- Check caster locks where supplied.
- Do not force a sticking drawer.
- Check for packaging trapped in mechanisms.
- Distribute contents within the stated load limit.
- Stop use if the structure rocks unexpectedly.
Ask about missing or damaged parts
- Include your order number.
- State the complete product name.
- List each affected part label.
- Give the quantity involved.
- Attach an overall product photograph.
- Add close-ups of the affected components.
- Photograph relevant packaging damage.
- Describe the step where the issue appears.
- Do not send parts back without instructions.
Instructions and safe adjustments
- Request clarification when a diagram is unclear.
- Identify the page and step number.
- Send a photograph of the diagram.
- Explain the orientation you are seeing.
- Keep structural repairs within product guidance.
- Do not drill new load-bearing holes independently.
- Seek qualified help for wall anchoring.
- Check local requirements for larger outdoor structures.
- Safety guidance takes priority over finishing quickly.
After setup
- Keep instructions with purchase records.
- Retain spare hardware safely.
- Check fittings at the intervals stated in instructions.
- Recheck furniture after relocation.
- Follow material-specific cleaning guidance.
- Keep load limits available to household members.
- Read Product Safety & Updates for safety resources.
- Read Returns & Refunds for return requests.
- Enjoy the piece only after safe setup.