Shipping & Delivery
A clear delivery plan makes shopping easier.
This page explains standard U.S. delivery.
All shipping amounts are in U.S. dollars.
Email heqiang2025@homvane.com with delivery questions.
Where we deliver
- Our standard delivery service serves U.S. orders.
- Enter the full delivery address at checkout.
- Checkout confirms service for the entered destination.
- Do not assume every postal code is serviceable.
- This policy does not offer Canadian delivery.
- Review address details before submitting the order.
- Include apartment or unit information.
- Use a phone number suitable for delivery contact.
- Ask before ordering when access is restricted.
Standard shipping charges
- Standard shipping costs $14 per order.
- Orders of $158 or more receive free standard shipping.
- Eligibility uses the merchandise subtotal after discounts.
- Sales tax does not count toward the threshold.
- Shipping charges do not count toward the threshold.
- The shipping charge appears before payment.
- Check the final total before placing the order.
- Free standard shipping uses the same delivery service.
- No separate installation service is included.
Order processing
- Processing takes one to three business days.
- This stage covers preparation before dispatch.
- Business days mean Monday through Friday.
- U.S. federal holidays are excluded.
- Keep your order confirmation for reference.
- Check the ordered size and color promptly.
- Report address mistakes as soon as possible.
- Do not assume an edit request is confirmed.
- We confirm the outcome of requested changes.
Dispatch timing
- Dispatch is estimated within three to five business days.
- Count this period from order placement.
- The processing period is already included.
- Do not add another processing period afterward.
- Dispatch means the shipment enters carrier handling.
- A created label alone is not carrier acceptance.
- Shipment information identifies the tracking details.
- Keep notifications for each separately identified package.
- Contact us if the dispatch estimate passes.
Transit and estimated arrival
- Standard transit takes an estimated seven to twelve business days.
- Transit is counted after dispatch.
- The overall estimate is ten to seventeen business days.
- That total combines dispatch and transit estimates.
- Estimated dates are not guaranteed delivery appointments.
- Weather and carrier disruptions affect transit.
- Follow the latest carrier information for updates.
- Tell us about delivery outside the stated estimate.
- We will review the shipment rather than dismiss the concern.
Furniture and multiple packages
- Check measurements before ordering larger furniture.
- Measure doors, stairs, and tight turns.
- Standard shipping does not include assembly.
- Do not assume room-of-choice placement is included.
- An item can travel in multiple cartons.
- Packages can receive separate tracking updates.
- Check all cartons against the shipment details.
- Keep packaging until the contents are checked.
- Report missing or damaged contents with photographs.
Delays and cancellation rights
- We notify you when dispatch cannot meet the estimate.
- The notice explains the revised dispatch information.
- You can accept the delay or request cancellation.
- Cancellation of unshipped delayed goods includes a full refund.
- We follow applicable federal shipping-delay refund requirements.
- Required refunds are not replaced with store credit.
- The return inspection process does not apply to unshipped goods.
- Reply through the delay notice or contact email.
- Your statutory rights remain intact.
Delivery issues and support
- Inspect packaging when your shipment arrives.
- Photograph visible damage without unsafe handling.
- Keep labels and relevant packing materials.
- Check building reception for apparently missing deliveries.
- Contact us when delivery details do not match.
- Include the order and tracking numbers.
- Do not send full payment card details.
- Read Returns & Refunds for post-delivery returns.
- We can help at heqiang2025@homvane.com.